FAQ - regalocard Frequently Asked Questions
We answer your questions about regalocard*
Answers to the most frequent questions
okgift regalocard (wildcard gift card)
About the regalocard
I want to buy or send a regalocard (wildcard gift card) from okgift
- What is the process?
- What exactly does the recipient receive?
- I entered the wrong beneficiary. What can I do?
- How can I make sure the recipient will receive my gift card?
- Can I send it to someone living outside Spain?
- I live outside Spain — can I give to someone who is in Spain?
- What options does a recipient have to receive the chosen gift card?
- How long will it take a recipient to receive the chosen gift card?
I have received or already have an okgift regalocard code
- What is an okgift gift code?
- Can I use an okgift gift code directly at the indicated brand?
- Why can I redeem my gift code?
- Why are there gift cards with an amount lower than the original?
- When can it be used?
- How long will it take to receive the selected gift card?
- Can I give or transfer my gift code to someone else?
- I want to redeem my code for a card from a brand not on the list
- I have several regalocards and want to combine the balances
About the regalocard
What is the regalocard* gift card?
It is the new gift card with a guarantee to please, which you can buy directly online, over the Internet, without having to visit physical shops. On top of that we always offer a "guarantee to please": if the recipient does not like the brand you selected, they can exchange it for another brand from our list with just a couple of clicks.
How does it work?
1. The first thing is to decide on a brand for the gift card.
2. Once you have chosen a brand for your gift card, you will personalise it by adding a cover design and a personal message, like a postcard. You will also select the delivery method and whether you want to schedule it: email, sms or PDF download.
3. At the indicated moment it will be sent automatically (e-mail, sms) to the recipient, who will receive a gift code.
4. The recipient will redeem the code received for a gift card of the brand you selected, or for a gift card from another brand if they do not like the suggested one. This choice will be secret.
How much does the service cost?
In order to keep improving and provide the best service, a small fee is charged for each gift card sent. This fee depends on the amount of the gift card and is calculated at the time of purchase. If you want to buy and send a gift card for €X, the recipient will receive those €X in full, and we will invoice you the handling fee. We will never deduct the fee from the amount of the gift card the recipient receives.
I want to buy or send a regalocard (guaranteed-to-please gift card) from okgift
What is the process?
1. The first thing is to decide on a brand for the gift card.
2. Once you have chosen a brand for your gift card, you will personalise it by adding a cover design and a personal message, like a postcard. You will also select the delivery method and whether you want to schedule it: email, sms or PDF download.
3. At the indicated moment it will be sent automatically (e-mail, sms) to the recipient, who will receive a gift code.
4. The recipient will redeem the code received for a gift card of the brand you selected, or for a gift card from another brand if they do not like the suggested one. This choice will be secret.
But what exactly does the recipient receive?
It depends on the delivery method selected:
If you choose delivery by email or sms: they will receive an email with a link to open a greeting card that includes the cover you selected and the personal message you left. Then it shows them the gift card you want to give them and the amount. And finally they are given the option to keep that gift card or choose another from a different brand among those available.
Sample video of how a regalocard is received and redeemed
If you choose Print, you can download a PDF document (which you can print or send attached by email, whatsapp,...) that also includes the cover and your personal message together with a redemption code (also in QR format) to access our website and complete the process just like in the previous case.
I entered the wrong beneficiary. What can I do?
If the recipient has not yet activated or redeemed the okgift code, you can get in touch with us through the "Contact" section, giving us your order details and the correct details to change. However, if the recipient has already redeemed their gift card, we are sorry but there is nothing we can do about it.
How can I make sure the recipient will receive my gift card?
If you selected delivery by email or sms: since the email we send them may end up in their SPAM filter, or the SMS may be ignored, at the moment the gift is sent we will also send you an email with a PDF greeting card showing both your gift card (brand and amount) and the okgift code with the instructions to redeem it. You can send them that PDF document by any means (email, whatsapp, telegram…) if you suspect they have not received it correctly within a reasonable time. That is why it is important that you add the email [email protected] to your contact list to correctly receive this copy.
Can I send it to someone living outside Spain?
Yes, but they will have to redeem it for a gift card from a brand that most likely can only be used in Spain.
I live outside Spain — can I give to someone who is in Spain?
Yes, of course. The same conditions apply as in the previous case.
What options does a recipient have to receive the gift card (once redeemed)?
Some brands offer digital gift cards, in which case you will receive the gift card by email. Other brands only offer physical gift cards. The latter come in two types: those sent by post to a home address and those that must be collected at one of the brand's/shop's points of sale. When redeeming the okgift code, the recipient is informed of each brand's conditions for its gift card.
How long will it take a recipient to receive the gift card?
The timeframe depends on the type of gift card they choose. They will be informed of the timeframe when redeeming it. Physical cards will also require additional time for postal delivery.
I have received or already have an okgift regalocard code
What is an okgift regalocard code?
It is a secret code of at least 10 characters that you can redeem on our platform for a gift card issued by a brand external to okgift. That code may also appear as a link or a QR barcode that you can scan directly with your smartphone. You must not publish or make that code public, since it works like a key and could end up being redeemed by a third party.
Can I use an okgift gift code directly at the indicated brand?
NO. You cannot use the gift code directly in a store or in the online shop of the indicated brand. You will have to redeem it on our platform, and at that moment you will receive either a gift card issued by the brand in question or instructions to collect or have a gift card of that brand delivered to you. You can then use that gift card according to the brand's conditions. Redemption is necessary and mandatory. Go to Redeem
Why can I redeem my gift code?
Your gift code is associated with a gift card from a specific brand and for a specific amount. If you like the brand, we will get you a gift card issued by that brand for the indicated amount. If you do not like the brand, or prefer another brand from our brand list, you can select it and we will send you a gift card of the selected brand and amount. It is that simple.
If the buyer did not pre-select an initial brand (wildcard regalocard*), you can directly choose whichever you prefer.
Why are there gift cards with an amount lower than the original?
Some brands only issue gift cards for specific amounts, for example: €20, €50, €100. If the original amount is not one of those values, we will offer you the highest-value gift card available that comes closest to the original amount. For example, if your gift card is €60, in this example we would provide you with a €50 card from that brand. It can also happen that the amount of your gift card is above the maximum limit specified by a brand for its gift card. For example, if a brand's maximum limit is €200 and your original gift card is €250, we will only be able to offer you a gift card from that brand for €200.
In those cases, if you were to select one of those cards with an amount lower than the initial card, you would lose the difference between the original and the newly selected one. For example, if your original card was worth €60 and you end up selecting another brand that only offers a €50 card, you would lose the €10 difference.
Do not worry — this only happens in a few cases and for unusual amounts. Most brands offer gift cards for the most common amounts, such as €50. Moreover, most brands will offer you a gift card for the initial value.
When can it be used?
From the moment you receive it you can activate and redeem it on our platform through the Redeem section. The gift code expires 1 year after the date of its purchase. That expiry date will be shown when you activate it.
How long will it take to receive the selected gift card?
The timeframe depends on the delivery times offered by the brand issuing the gift card. You can check it directly on their website, along with other purchase conditions. In the case of postal delivery, the brand's shipping conditions must also be taken into account. On our side, processing usually takes less than 24 hours.
Can I give or transfer my gift code to someone else?
If it was sent to you by email you will NOT be able to transfer it, because when activating it, for security reasons, an email with a temporary key will be sent to your email address. Without this key it cannot be redeemed. If no email was associated with it, it is a bearer code that can be used by anyone who knows it.
I want to redeem my code for a card from a brand not on the list
We try to maintain a list of all the digital gift cards (egiftcards) of the most important brands, as well as some physical gift cards from major brands that only offer physical cards (with no shipping costs). If you think we should add a new brand, please get in touch with us through the "Contact" section and we will consider adding it.
I have several regalocards and want to combine the balances
Get in touch with us through the "Contact" section and email us the okgift codes of your regalocards along with their pins. If you received them by email, you will have to contact us from that same email address for security reasons.
We will combine the balance into one of the existing references and cancel the others. That way you can use the full balance for a gift card from the brand you prefer.
